Cancellation Policies & Fees

Your treatments are reserved especially for you. We value your business and ask that you respect Lash Browtique's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment, you are agreeing to these policies.

Prices & Services

Prices and services are subject to change without notice. However, we like to keep our clients informed of any new changes as soon as we can and also encourage all clients to inquire about pricing.

Gift Certificates

Gift Certificates are available in any amount and may be purchased through Lash Browtique located at 173 State Street, or by phone at 207-649-8279. Too busy to pick up? We will mail your gift certificate to you. We are unable to process any returns or reimburse any payment transactions on gift certificates. Gift certificates cannot be redeemed as cash.

Gratuity

Gratuity is not included in the price of our services, customary tipping runs 15% to 20% but is, of course, at your discretion.

Checking In

We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.
Our facility does not use a receptionist, instead we utilize online booking for scheduling convenience. You may call/text 207-649-8279 to schedule as well. Please help yourself to complimentary tea, coffee, or filtered water in our relaxation room.

Cellphones & Personal Belongings

To preserve the tranquility of the spa, we respectfully request that mobile phones be turned off or on silent once you enter the spa.

Please leave all personal belongings in a place that you feel secure. Lash Browtique is not responsible for lost or misplaced items.